Shipping policy

Shipping Policy

Last updated: October 5, 2026

Summary: The Dock Drop ships to eligible physical addresses in the contiguous United States. Orders are generally processed within 1–3 business days. U.S.-warehouse items typically arrive within 3–7 business days after dispatch, while partner-shipped items typically arrive within 7–14 business days total. Any applicable shipping charge is shown at checkout.

Welcome aboard! At The Dock Drop, we work with U.S. warehouses and trusted fulfillment partners to offer a wide selection of vacation, cruise, and travel products. Because items may ship from different locations, delivery times can vary by product.

Where We Ship

The Dock Drop currently ships only to eligible physical addresses within the contiguous United States.

  • We do not ship to PO Boxes.
  • We do not ship to Alaska or Hawaii.
  • We do not ship to U.S. territories.
  • We do not ship to international addresses.
Physical Address Required: Please provide a complete physical street address at checkout. Orders placed with a PO Box, unsupported destination, or incomplete address may be delayed or canceled.

Processing Time

  • Most orders are processed within 1–3 business days after payment is received.
  • Orders placed after 12:00 PM Mountain Time may begin processing the following business day.
  • Business days exclude weekends and major U.S. holidays.
  • Processing may take slightly longer during holidays, major sales, high-volume periods, or cruise-season rushes.

Shipping & Estimated Delivery

Delivery timing depends on where the product is fulfilled. The estimated shipping information shown on individual product pages should be used as the best guide for that item.

  • U.S.-Warehouse Items: Typically arrive within 3–7 business days after dispatch.
  • Partner-Shipped Items: Some products ship directly from trusted fulfillment partners and may originate outside the United States. Typical total delivery time is 7–14 business days.
  • Mixed Orders: If your order contains products fulfilled from different warehouses or partners, the items may arrive in separate packages and at different times.
Please Note: Delivery estimates are not guaranteed arrival dates. Carrier delays, severe weather, peak-season volume, address issues, transportation interruptions, and other circumstances outside our control may affect delivery time.

Shipping Charges

Many Dock Drop products include free shipping. If a shipping charge applies to an item, the charge will be displayed before you complete checkout.

Products in the same order may have different shipping terms because they may be fulfilled by different warehouses or partners.

Carriers & Last-Mile Delivery

Depending on the product and fulfillment location, shipments may travel through USPS, UPS, FedEx, regional carriers, or logistics partners.

Some partner-shipped orders may begin with one logistics carrier and transfer to a different U.S. carrier for final delivery. Because of this, the carrier name or tracking number may change during transit.

Order Tracking

  • Tracking information will be provided after your order has been prepared for shipment.
  • You can follow your shipment through the tracking link provided by The Dock Drop.
  • Tracking may initially display “Label Created,” “Shipment Information Received,” or similar wording until the carrier physically scans the package.
  • If your order ships in multiple packages, you may receive more than one tracking number.

Address Changes

Please double-check your shipping address before completing checkout.

If you notice an address error after placing your order, contact us as soon as possible at support@thedockdrop.com. We will do our best to help, but address changes are not guaranteed once fulfillment has begun.

Undeliverable or Returned Packages

If a package is returned because the shipping address was incorrect, incomplete, refused, or otherwise undeliverable, we may offer reshipment after the correct address is confirmed. Additional shipping charges may apply.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate the package, please first check:

  • Around entrances, porches, garages, and other delivery locations.
  • With household members or neighbors.
  • Your apartment office, mailroom, front desk, or building management.
  • With the local delivery carrier.

If you still cannot locate the shipment, contact us and we will help review the tracking information and available delivery details.

Lost Packages

If tracking indicates that a shipment may be lost in transit, contact us. We will work with the carrier or fulfillment partner to investigate the shipment and provide an appropriate resolution when the package is confirmed lost.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@thedockdrop.com within 7 days of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product.
  • Photos of the packaging when relevant.

We will review the issue and provide an appropriate replacement, refund, prepaid return label, or other resolution.

Returns

Returns are governed by our Return & Refund Policy.

Most eligible returns must be requested within 30 days of delivery. Once an approved return authorization, return instructions, or return label is issued, the return package must receive its first carrier acceptance scan within 14 calendar days.

Please do not send merchandise to our business mailing address unless specifically instructed to do so. The correct return address is provided with your approved return instructions.

Shipping Questions & Contact

Email: support@thedockdrop.com  |  Phone: (505) 433-7758

Business Mailing Address

WestWorks LLC dba The Dock Drop
4405 Jager Dr NE Ste C4 #15
Rio Rancho, NM 87144
United States

Return Notice: This is our business mailing address and is not necessarily the address for merchandise returns. Always follow the return address provided with your approved return authorization.

The Dock Drop Promise: Every order sails with tracking, clear expectations, and honest delivery timelines.