FAQ
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: Orders are generally processed within 1–3 business days. U.S. warehouse items typically arrive within 3–7 business days after dispatch, while partner-fulfilled items may take longer, often 7–14 business days.
Q: Can I filter by shipping origin?
A: Fulfillment origin and delivery timing can vary by product. Review the product details and the delivery information shown at checkout, and contact us if you need help with timing before ordering.
Q: Do you offer free shipping?
A: The Dock Drop™ offers free standard shipping on many products and orders. Any shipping charges that apply will be shown clearly at checkout before you place your order.
Q: Do you ship internationally?
A: The Dock Drop™ currently ships only to eligible U.S. physical street addresses. We do not offer international shipping at this time, and we cannot ship to PO Boxes.
Orders & Returns
Q: Can I return something?
A: Most eligible items can be returned within 30 days of delivery when they meet our return conditions. Email us at support@thedockdrop.com for return instructions before sending anything back.
Q: How do I track my order?
A: When tracking is available, we’ll send it by email after your order ships. Mixed orders may arrive in separate packages and can have separate tracking numbers.
Products & Cruising
Q: Can I use cruise lanyards and cabin magnets on my cruise?
A: Many cruisers use lanyards and cabin magnets, but cruise-line rules and cabin surfaces can vary. Review the product details and check your cruise line’s current policies before travel.
Q: How do you choose products for The Dock Drop?
A: We curate products around practical cruise, vacation, and travel needs, with clear product details to help shoppers choose what fits their trip.