FAQ

Frequently Asked Questions

Shipping & Delivery
Q: How long does shipping take?
A: Standard U.S. delivery usually takes 2–8 business days. You’ll always get tracking once your order ships.

Q: Can I filter by shipping origin?
A: Yes! Use the Ships From filter on our collection pages to see which products ship from the USA (faster delivery, usually 3–5 business days) and which ship from Overseas (typically 7–14 business days). Every Dock Drop includes full tracking so you can follow your order every step of the way.

Q: Do you offer free shipping?
A: Yes! Free standard U.S. shipping on every order—no minimums.

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Orders & Returns
Q: Can I return something?
A: Absolutely. We offer 30-day returns. Email us at support@thedockdrop.com and we’ll make it right.

Q: How do I track my order?
A: As soon as your order ships, we’ll send you a tracking link by email.

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Products & Cruising
Q: Are your cruise lanyards and magnets cruise-approved?
A: Yes—they’re sized to fit standard cruise cards and designed to work with cabin doors.

Q: Do you test your items?
A: Every Dock Drop pick is cruise-tested—we only sell what we’d pack ourselves.