FAQ

Frequently Asked Questions

Shipping & Delivery
Q: How long does shipping take?
A: Standard U.S. delivery usually takes 2–8 business days. You’ll always get tracking once your order ships.

Q: Do you offer free shipping?
A: Yes! Free standard U.S. shipping on every order—no minimums.

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Orders & Returns
Q: Can I return something?
A: Absolutely. We offer 30-day returns. Email us at support@thedockdrop.com and we’ll make it right.

Q: How do I track my order?
A: As soon as your order ships, we’ll send you a tracking link by email.

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Products & Cruising
Q: Are your cruise lanyards and magnets cruise-approved?
A: Yes—they’re sized to fit standard cruise cards and designed to work with cabin doors.

Q: Do you test your items?
A: Every Dock Drop pick is cruise-tested—we only sell what we’d pack ourselves.